Customer Service

Payment

We accept the following major credit cards: American Express, Discover, Mastercard and Visa.

Shipping, United States

All orders are shipped UPS Ground. Please allow 7-10 business days for ground delivery. We do not ship orders on Saturdays, Sundays or Holidays. We will contact you in the event of a delay. Please note that we cannot ship to PO Boxes.

Shipping, International

Currently, we only ship to addresses within the United States.

Returns

You may return merchandise within 60 days* from date of purchase. Please note that we can only refund or exchange merchandise that is in saleable condition. Shipping and handling charges cannot be refunded. Item will be refunded to the original credit card used for purchase.

*Applies to online purchases only. For in-store purchases with a receipt, you may return or exchange merchandise in saleable condition within 30 days of date of purchase.

Online customers will receive a confirmation email once the refund is complete. Please allow one billing cycle from the time the returned item is received in the store for the refund to appear on your credit card statement.

Please include a note with your refund or exchange request, along with a copy of your receipt, and ship item to the following address:

The Ringling Museum of Art
Attn: Museum Store
5401 Bay Shore Rd.
Sarasota, FL 34243
 

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